Refund policy
Last Updated: 19/01/2026
At Real Benz Content, we aim to provide a fair and transparent return and refund process for our customers.
Return Eligibility
Customers may request a return within 7 days of delivery if the product is:
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Damaged during transit
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Defective
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Incorrect item received
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Missing item from the order
To be eligible for a return:
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The product must be unused
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The product must be in its original packaging
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Proof of purchase is required
Certain items may be non-returnable due to hygiene, safety, or product nature. Any such exclusions are clearly mentioned on the product page.
Reporting an Issue
To request a return or refund, please contact us within 7 days of delivery at:
📧 help.realbenzcontent@gmail.com
Please include:
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Order ID
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Reason for return
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Clear photos or an unboxing video (if applicable)
Return Process
Once a return request is approved:
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We may arrange a pickup or request the customer to ship the item back
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Returned items must be unused and in original packaging
After the returned item is received and inspected, the refund or replacement will be processed.
Refunds
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Approved refunds are processed within 5–7 business days after inspection
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Refunds are issued to the original payment method
For Cash on Delivery (COD) orders, refunds are processed via bank transfer after confirmation.
Replacements
A replacement may be provided if:
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Stock is available
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The issue is verified
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The customer prefers replacement over refund
Order Cancellations
Orders can be cancelled before shipment.
Once shipped, cancellations are not possible, but the order may qualify for a return if it meets the return eligibility conditions.
Contact Information
For all return and refund-related queries, contact us at:
📧 help.realbenzcontent@gmail.com
📞 9980150648